Give 'em the pickle!!

When I was starting orientation for my current employer, back in May, we had to watch a video entitled, "Give 'em the pickle." The title catches your attention, but so does the content. The short explanation was a customer always asked for an extra pickle and had always received one without any charge, but one day a new employee refused & wanted to charge the customer for the extra pickle. The customer was infuriated and wrote a letter to the owner, Bob Farrell, who wrote back & started the catch phrase "Give 'em the pickle."

The principle is simple, if going the extra mile causes a small loss in profit BUT satisfies the customer, DO IT! Keeping customers happy is what keeps them coming back.

Today, more than any other day, I wish this video was part of the AAFES employment orientation. Commissary shopping with the boys is one of my very LEAST favorite things to do. That being said, I've found that if I go to Charlies (in the PX food court) and get them fries (which come in a paper cup), they stay almost completely preoccupied during my grocery shopping and it is a better experience for everyone. I always order a regular fry, costing $1.99, and ask for an extra cup so I can split it between both boys & the can hold them on their own. I've done this at numerous fast food places, and have never had a problem. Well today, there was an employee in line behind me and as I asked for an extra cup, she says to the employee behind the counter, "she can have a paper tray." I turned around and looked at her and said, "I just want a cup so my kids can hold the fries without spilling them," to which she replied (with a head whip) talking too fast to comprehend fully, but that those cups cost more money than the trays, so if I wanted another cup, I would have to order more fries. The confused girl behind the counter gave me a tray and I walked to the other end of the counter to some other employees and said, "All I want is a stupid cup, how much do I have to pay for an empty cup?" They were also confused and a girl went over and grabbed a plastic water cup and gave it to me. I said thanks & turned to the employee in line and said, "was that really so hard?"

I normally have an exuberant amount of patience for poor customer service, but COME ON! To those few military wives that read my blog, I'm sure you can attest to the continued poor customer service at EVERY commissary, PX, BX, or NEX. I rarely find an employee that doesn't act like I'm disturbing them if I ask a question. My favorite is when I have to stand there waiting, while they finish up their personal conversation with another employee or on the phone. The only exception to this is the baggers at the commissary. They almost always are polite and go the extra mile because they know their positive attitude reflects directly on the tip they receive from the customer (since they work ONLY for tips).

I really try to keep this concept in mind at work, especially when dealing with people on the worst day of their life. I always bring an extra popsicle/juice/crackers for the patients siblings or parents. It's the little things that can make a bad situation more tolerable.

So, was I overreacting or making a point? I'm still debating that one.

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Medicare reimbursement is becoming contingent on patient customer satisfaction surveys, and many hospitals (especially Emergency Departments) are getting poor ratings.

So here's some facts to consider before you head to the ED. The National average waiting time (just in the waiting room) is 4 hrs. You aren't seen in the order in which you arrive, you're seen by the severity of your issue. If your child has a fever, give them medicine BEFORE you get to the hospital (and know what medicine you gave) since you may be waiting awhile to see a Dr. And, seeing as it is an EMERGENCY department, be kind to your nurse...you never know WHY they haven't been in your room in almost an hour. When you have a patient that isn't breathing, it kind of trumps an ear ache.

Spending time with my boys

We were lucky enough that Eric was able to take a short trip home before heading off to his next school! We planned a short vacation to Williamsburg and had a pretty good time, aside from the melt downs.

Since active duty get one free visit to Busch Gardens, we knew that was definitely on our list. Eric and I didn't ride any adult rides, but we had fun watching the boys run around and even ride the kiddie version of Blast Off & Re-entry. Eric saw the face painting and said he wanted to pick something out for Carter. I agreed as long as I got to pick out Coopers.

Here is Carter

Here is Cooper

Here is Eric's punishment for his choice

As we walked through the park the boys both finally fell asleep in the stroller, which brought on the funniest and most disturbing comments...mostly "awwww, look at the dead baby!" Most people laughed & pointed (especially since we also had the backpack leashes), and a few gave dirty looks. I thought it was great, and since Busch Gardens was celebrating the 13th year of Hallo-Scream, it was very fitting!

The boys didn't do as well with the Ripley's Museum or Colonial Williamsburg, so we found Inflation Nation (which was just bought out by Bounce House) and the boys spent two hours running & sliding.


Except for where we stayed, Wyndham Govenor's Green, it was a great time. Eric and I have had timeshare through Wyndham for the past 6 years and we have never been treated so poorly, which all centered around having children under the age of 2. So, if you're looking for timeshare, don't go with Wyndham. We're actually looking into selling all together!

I've been writing this post in my mind for the past 2 weeks

As many of you know, my father was diagnosed with Brain Cancer last October. He had surgery to remove it soon after and was being treated with chemo & radiation. This event prompted my involvement in Relay for Life & to go see him back in January.

Many events have occurred since then, but none as emotional as the last two weeks.

Saturday, Sept 10th:
My Dad's wife, Ginny, sent me a text to call her when I could. I had the pleasure of bonding with Ginny when they came to visit me in Hawaii, and when visiting my Oma in Montana. She called to let me know that my Dad's mobility had continued to deteriorate & that he was going to be placed in a Nursing Home to get Physical Therapy in hopes of gaining enough strength to come home soon.

I cried when I got off the phone because he had slowly lost more and more strength with the long term steroid use, as treatment, and it was another reminder that his body was failing him.

Monday, Sept 12th:
I received a phone call from my Mother informing me that my father had been admitted to the hospital, and the cancer had spread. I was stunned & immediately called Ginny. My father has always been a man of few words, and NEVER complained, so when he started to voice his pain, Ginny immediately got him to the ER. There they discovered he had a raging UTI & kidney infection & admitted him for treatment. After getting his full history, they decided to do a CT...which is when they discovered that tumors were present in every organ. My heart sank. I called his RN, and made sure that I had enough time to get there.

Tuesday, Sept 13th:
Dad said he wanted to go home & be with his dogs, so Ginny made arrangements for Hospice & the VA, and got him home. I called work, hysterical, and told them that I was leaving immediately, but would be back in 8 days. My SIL had just arrived Saturday, with her adorable son (who is 3 weeks younger than the boys) and selflessly offered to watch the boys so I could focus on what I needed to.

Wednesday, Sept 14th:
After 3 planes & 8 hours, I made it to Tucson. My GPS decided it didn't recognize Arizona, so I somehow found my way to my hotel, picked up a new GPS, then headed to my Dad's house. Up until Monday, I hadn't been aware of my Dad's blindness, and was unprepared for the state I found him. He laid in the hospital bed (which the VA was kind enough to supply), and was only able to answer with a simple "yes" or "no." Ginny put me right to work helping feed him, and at that time I was thankful he couldn't see the tears streaming down my face. I could see that he didn't have much time left, but I was eternally grateful to be at his side.

Thursday & Friday, Sept 15 & 16th:
Hospice provided us with a portable suction, since his ability to swallow was limited & he continued to choke on anything we gave him. We gave the meds as prescribed, made sure he was clean, and positioned him as best we could. During this time I was able to help Ginny make arrangements for his wishes.

My younger sister emailed me a letter that she wanted me to read to him. I read it many times in hopes that I wouldn't break down, but I couldn't help cry as I read the touching words of an appreciate daughter.

As I said, my Father was a simple man, and he wanted to donate his body to science. This service is offered by Science Care, and they contract a mortuary, and after about 3-4 weeks, the cremation remains are mailed back to the family.

By Friday night his breathing had become more labored & fast...and I tried to prepare myself. Ginny didn't leave his side for more than a few minutes to help with the kids or help me organize papers. She talked to him & played his favorite Oldies in the background.

Saturday, Sept 17th:
He breathing stayed fast & labored throughout the day, and by the evening he was no longer responding. I continued to give him Morphine which slowly seemed to ease his breathing. I continued to sit at the kitchen table reading one of the many books I brought, while Ginny stayed at his side.

Every night on the drive back to the hotel, I cried. I cried for the pain he was in, the loss I already was feeling, and the pain in Ginny's eyes.

Sunday, Sept 18th:
We continued with out routine, although he could no longer take anything by mouth, and I could hear his lungs begin to fill with fluid. I continued with the morphine and keeping his as comfortable as possible. I helped with the kids & anything else to allow Ginny to be at his side.

Monday, Sept 19th:
His arms and legs started to get cold, and his breathing more and more shallow. I finally realized that no matter how well I positioned him with pillows, in the end it didn't matter.

That night before I left for the hotel, I grabbed his hand, told him I loved him & kissed him on his forehead. He had been resting quietly all day, but I could feel him slipping away. I cried horribly on the way back to the hotel & when I got into my room. I stepped into the shower & prayed that he would pass before I had to leave on Wednesday, so I could be there to support Ginny.

As soon as I stepped out of the shower, Ginny called to tell me he had passed. I went into fix-it mode & threw on my PJ's & headed back to their house. I sat on the porch with Ginny until the Hospice RN arrived to pronounce him, & until the mortuary came to pick him up.

She told me stories & conversations she had with him, and we both held each other and cried.

Tuesday, Sept 20th:
We tied up loose ends & Ginny & I made a trip out to the Air Force Base to get some things fixed & go to the commissary. This allowed us a lot of time to talk & reminisce...it was just what we needed.

That afternoon I realized what I needed. I gave the kids hugs, thanked Danny for all his help, and said my goodbyes to Ginny. I headed back to my hotel room and just simply cried. I had been ignoring text messages and phone calls all week because I honestly couldn't allow myself to talk or I would have never been strong enough to help Ginny. I talked with Eric for almost 2 hours and then cried some more. Just before bed I walked to Denny's & ate dinner in a restaurant, by myself for the first time ever.

Wednesday, Sept 21st:
I left for the airport at 3:30am and was headed back home. Finally at 8:00pm, I arrived back in North Carolina, and was greeted by a smile & hug from E.J. (old Army friend from HI) who was compassionate enough to give me a ride home.

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I'm still sad. I'm still hurting. But, I am eternally grateful for the time I was able to spend with my Father, doing those Nursing skills that have become second nature for me. I'm grateful that I could be there as a physical and emotional support to Ginny and the family. At first she apologized for being a bad hostess, but I quickly corrected her and let her know that if my husband was in the same state, I would also be at his side, every moment I could.

Please forgive my absence for the awhile, I'm emotionally drained and physically exhausted.

I want to thank all my family and friends for their kind words, and actions. My SIL, Nicole, was so accurate in saying that God has a plan...and there was a reason for her to arrive when she did. And, Amy S. for not hesitating to volun-tell her husband, who was more than willing, to give me a ride home. And especially husband & brother, Mike, who were really the only people I knew I could call at any hour to discuss what was going on and pour out my emotions.

Too cute!

As you all know, I don't get freebies from companies, or give in to the many emails asking me to review products in exchange for free stuff. That's just not how I roll. But, I do love to share things that I LOVE. So, here's another!

Leann, from Lulu's Little Shop, makes these adorable owl hats. I'd seen them on a military wife auction & wanted them so bad, but I'm on a budget & had to wait til the time was right. As you can see, the boys adore them...



...or at least Carter does :o) (he's the one that ALWAYS has some kind of hat on)

Her prices are VERY reasonable, and she can do whatever color and/or combos you want. She is super friendly & they arrived within a week!

So, go show her some love! HERE is her FB page, and HERE is her Etsy page.

Pay It Forward

This morning I received a text from my sister asking if I still had my breast pump because she had a girl at work that was in desperate need of baby items. Since my mother bought me the pump I thought it was only fair to call and ask her permission. What she said has sparked an idea..."of course, pay it forward!"

I have been so blessed with friends and family that recognized the needs I had, in preparing for the twins, and stepped in to help me get the items I so desperately needed. AND, who have continued to send me clothes and other items when times were especially tough.

So, I NEED YOUR HELP!!!

I've been going through all the baby stuff & I have BINS of clothes (since it was for 2) that I want to give to someone YOU know that could really benefit from it. But remember, I only have BOY items from ages 0-18mo and shoes up to size 6.

So, email me at: way2cool2bcocky (at) gmail (dot) com
Tell me about the person you have in mind & why.

Also, email me if you have something you would like to donate such as: gift card, items you make (I will be sure to link to your etsy/business page), or items you are trying to get rid of that are still in excellent condition.

I only have a small network of people, but I know you guys probably have someone in mind.

Once I get all the nominations, I'll post a voting poll on the Right column for everyone to vote on.
As of now I don't know how many winners they'll be (it depends on if anyone else donates & the ages of the babies), but I plan on a few. I'm going to go with the flat rate boxes, since it'll be cheapest for me, so I'm guessing at least 5 people.

I'll post the nominees on August 30th, and leave one week for voting.

Also, as people donate other items (come on, you know you want to) I'll update this post if anyone wants to donate girl things.

Help me get the word out to find some nominees & donors!!

So...I think my neighbors are making Meth

(**this is NOT the actual neighbor. Retreived from Google Image**)

If they aren't making meth, they are doing something illegal! There house is the same layout as mine, yet there are always at least 4 different vehicles (all VERY nice) parked there. They have black plastic blocking out all their windows & at least 10 LARGE dogs.

I first got suspicious when we originally looked at this house. Seeing that they parked cars in their driveway & their yard I could tell they were classy. Also in their front yard they had a BBQ grill, riding lawn mower, a bijillion kids toys (to include power wheels) and trash all over their patio. (Yet I get hate mail about weeds in my flower beds??)

Another one of my favorite antics are how they use their backyard to drive laps in their 4-wheelers. Sorry, is this something that everyone does?

In the past I've found her dogs running the neighborhood, in the 100+ degree heat, which I knock & ring the doorbell for over 5 minutes (which there are at least 3 cars there).

Today, Koa started going crazy in the kitchen. I walk over to see what he's barking at find one of their dogs on the other side of my sliding glass door. I'd encountered this dog before, on one of his many outings in the neighborhood, so I knew he was friendly, but it was the principle! I walked next door and knocked & rang the door bell every 30 seconds until someone finally came to the front door. I informed her that her dog was in my backyard to which she says, "wow, I'm so sorry." But that was it. I said, "can you come get him?" She says "oh yeah." I start walking back to my house (while avoiding the landminds her dogs leave in BOTH our front yards) and wait, and wait, and wait, until finally she sends her daughter over to get the dog.

Also, it's never the same cars parked there. Or the same men that sit on the front porch & smoke (and make out with one of the regulars). Also, the other day I went outside to put the trash out at 0530 and see people getting into cars and also people just arriving and leaving their cars.

I'm I super paranoid because I'm not a fan of theirs, or should I really be worried that my bedroom is the closet room to their house...in case of explosion?

Pulling my head out of the sand

Living in an Army community is unlike any other experience you could imagine. For the first 5 years of our marriage we were immersed in all things Army. But, the last 5 years we spent 30 miles outside of an Air Force base. Eric drove 20 miles of dirt road to work each day, and unless you lived on Camp Rudder, the Army was just something in the back of your mind. Eric was non-deployable at that location because it was TRADOC (Military Training), so I didn't focus or worry about his safety as much...except for jumping out of airplanes & helicopters.

Over the past 2 years, I've once again had to face the reality of being an Army wife.

It was all too real when I was contacted by an old friend to let me know one of our fellow Gimlet wives lost her husband just 3 weeks after their third child was born.

And then again when a new Army wife called, with a quiver in her voice, asking if there was any OTHER reason why two uniformed soldiers were approaching her neighbors house.

And when I had a patient's mother ask about my bracelet, which honors John D. Amos II, and then shows me hers in honor of her brother who was killed last year.

And now, as I read about the 31 soldiers that were killed in Afghanistan, my heart breaks once again. It breaks every time I read about a soldier paying the ultimate sacrifice, and I cry for the family they leave behind.

Although I'll never personally know most of these brave men & women, I love them for their courage and selfless sacrifice.

The Military, as a whole, is a family. And we truly do mourn the loss of every Soldier, Airman, Marine & Sailor. You are never forgotten!

Tip of the Hat & Wag of the Finger

Okay, I totally stole this concept from the Great Stephen T. Colbert, but it's for a great cause! Since starting my new job I've come in contact with more people than I could have ever imagined. And in doing that, there are a few things I'd like to point out.

A Tip of the Hat to...

parents that know what medications (and dosages) their children are taking...and what times they take them.

parents that understand that we have their child's best interest at heart. I've yet to meet a nurse that won't question an order if they truly feel there's a better way for the child.

parents that care about their kids & show compassion when needed.

parents that truly attempted to make a doctor's appointment or get a referral to urgent care before coming straight to the ER.

parents that allow the staff to bribe their children with popsicles.

parents that know their limits & will either step out or stay talk with their child or help distract them during a procedure.


A Wag of the Finger to...

parents that bring their child to the ER for a fever, but don't own a thermometer or fail to try to medicate their child for said "fever."

parents who's children have SEVERE life-threatening allergies to medicine or food, yet don't have an allergy alert bracelet on their child. This is a pet peeve of mine!! Do you really want to run the risk of someone accidently giving your child a medicine or food that could kill them! There are a million different options for bracelets, anklets or even necklaces so ANYONE can clearly see your child has an allergy.

people who state their allergy to morphine is "it makes me tired." Really...really??

people who come to the ER to get a prescription for tylenol or motrin (b/c medicare/medicaid pays for it), yet they are carrying a Coach diaper bag.

parents who bring their kid to the ER for an ear ache, but complain about the wait time. If anyone is unaware, the patients in the ER are not seen in order of arrival, they are seen in order of who is the most sick/unstable/needs the most procedures.



All that being said, I really do love my job!! I'm learning so much & getting exposed to so many different people, which is always great.

What do you love & what would you change about your job?