What happened to the service part of customer service?

So, I've been trying to get a room on Ft. Benning for over a month. Eric will only have an on post pass on Friday & Saturday. I went ahead and made reservations at a ghetto motel downtown to make sure I'd have somewhere to stay, that was still in my price range.

Eric keeps bugging me to call EVERYDAY to see if something is available...which I've been doing. Yesterday I finally turn on the tears and they hand me over to a manager that says they are only making same day reservations, and to call or come in the day of. I told him I had two infants, and I didn't want to just show up and not have somewhere to stay. He said that they have family accomodations and to just call the same day.

So, I went ahead and called today (even though I won't be there til tomorrow) and was told that they have absolutely NO availability if you are traveling with babies, and I can't get a regular room for security reasons. I also could barely understand the person on the phone, and she was getting increasingly irritated when I kept asking her to repeat herself.

I wish everyone would be on the same page, because I'm so frustrated with the military's "customer service," or in reality, the lack thereof!

So, I have to decide whether to try to get my original reservation back, or wait and see. GRRRRRRRRRRRRR!